Shipping Policy

Thank you for shopping with MahjKenzie!

We are committed to delivering your order as quickly and carefully as possible.

Processing Time

Orders are typically processed within 2–5 business days. During product launches, promotions, holidays, or pre-order events, processing times may be longer.

Pre-Orders

Items marked as pre-order will ship according to the estimated timeline listed on the product page. If your order contains both in-stock and pre-order items, your order may ship together once all items are available.

Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method.

Delivery Times

After your order has been shipped, estimated delivery times may vary depending on your location and carrier. Please note that delivery estimates are not guaranteed.

Order Tracking

Once your order ships, you will receive a confirmation email containing tracking information so you can follow your package's journey.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. MahjKenzie is not responsible for delays or lost packages resulting from incorrect address information provided by the customer.

Lost or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is beyond our control. If your package is delayed, lost, or damaged during transit, please contact the carrier directly. We will do our best to assist whenever possible.